Purchasing Terms & Conditions

The lead manufacturing and delivery times are not guaranteed by Nola Grey and are subject to change without notice. We will endeavor to inform you of any delays via email.

1. When Will the Items Be Provided?

   • The delivery time depends on the type of product you order:
     • In-stock items are processed and dispatched the next business day.
     • Made-to-order and custom items will be dispatched once manufactured.
   • Orders are dispatched using Royal Mail Tracked & Signed For service. You will receive an email from Nola Grey with dispatch confirmation and tracking information from Royal Mail.

2. Price and Payment

   • When You Must Pay and How You Must Pay:
     • Payment is taken on the day the order is placed. Your account may be debited a few days later.

3. Cancelling Your Order

   • For more information, please see our Returns and Exchanges page.

4. Returning Your Order

   • For more information, please see our Returns and Exchanges page.