Terms of Service
Information about us
www.nolagrey.co.uk is a site owned and operated by Nola Grey (“We”); we are a limited company registered in England and Wales under registration number 14695074. Our registered office is 1 Lee Field Close, S2 1AN
We use PayPal to provide security in handling online transactions. As a result, your credit/debit card is charged for the items ordered as soon as you confirm your order. It is only when your goods are dispatched to you that there is a binding contract. We have the right to refuse to supply any goods ordered by you.
Please see our shipping page for more information.
Returns and exchanges
Please see our returns and exchanges page for more information.
Availability of goods
Products are subject to availability, it is our policy to contact you if a product is out of stock. If you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled and a full refund to be issued.
Claims for damage in transit, incorrect goods and non-deliveries
It is the customer’s responsibility to notify us of any incorrect or damaged goods supplied within 48 hours of delivery. We will not accept liability for goods lost in transit unless we are notified within five days from the expected delivery date.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
How can you contact us?
If you have any questions or comments about this website or these terms and conditions, or in the event that you wish to make a complaint, please do not hesitate to contact us at firstname.lastname@example.org