Terms of Service

Please read these terms of use carefully before you use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

www.nolagrey.co.uk is a site owned and operated by Nola Grey (“We”); we are a limited company registered in England and Wales under registration number 14695074. Our registered office is 1 Lee Field Close, S2 1AN

Contract

We use PayPal, Klarna, Shopify Payment, Shop Pay, Apple Pay Google Pay to provide security in handling online transactions. As a result, your credit/debit card is charged for the items ordered as soon as you confirm your order. It is only when your goods are dispatched to you that there is a binding contract. We have the right to refuse to supply any goods ordered by you.

Discount Codes or Offers

1. Single Use: Each discount code or offer is valid for single use only per transaction.

2. Non-Stackable: Discount codes or offers cannot be combined or stacked with other promotions, discounts, or offers.

3. Exclusive Use: Only one discount code or offer may be applied to a single product or purchase at any given time.

4. Final Decision: Nola Grey Ltd reserves the right to make final decisions on the application of discount codes or offers.

Shipping

Please see our shipping page for more information.

Returns and exchanges

Please see our returns and exchanges page for more information.

Availability of goods

Products are subject to availability, it is our policy to contact you if a product is out of stock. If you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled and a full refund to be issued.

Claims for damage in transit, incorrect goods and non-deliveries

It is the customer’s responsibility to notify us of any incorrect or damaged goods supplied within 48 hours of delivery. We will not accept liability for goods lost in transit unless we are notified within five days from the expected delivery date.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

By using our website and applying any discount codes or offers, you agree to abide by these terms and conditions.

For any inquiries or clarifications, please contact our customer service team.

How can you contact us?

If you have any questions or comments about this website or these terms and conditions, or in the event that you wish to make a complaint, please do not hesitate to contact us at shop@nolagrey.co.uk